A virtual support hub will be launched in the last week of January 2021.By the last week of January 2021, a new toll-free line specifically dedicated to Adobe issues will go live.SARS recommends the use of Google Chrome, Microsoft Edge, Firefox or Safari to access the booking form and not Internet Explorer. This system includes a special dropdown box labelled, 'Adobe Flash Workaround Assistance'. Firstly, SARS has introduced an e-Booking system.While SARS is aware of the issues that have arisen as a result of the outdated system, which includes forms not loading on the tax collectors website, SARS announced that they are currently working on the problem by updating the Adobe Flash Player-enabled forms to HTML5. “It is due to this complexity and the need to deliver properly tested and working forms that SARS prioritised the major tax types with the highest volumes, with the rest planned for 2021,” says SARS. The tax collector states that this process of migration is complex with thousands of technical, and administrative business rules that require the developing, testing and rolling out of new forms. In a time of Covid-19, where social distancing is the name of the game - a time when South Africans need a functional online tax filing service the most - SARS is still in the process of migrating a number of necessary forms. But, SARS is yet to update their system and secure a solution that caters to the needs of all South African taxpayers.

As early as July 2017, Adobe announced that Flash Player would be discontinued by 31 December 2020 and that Flash Player would block its Flash content by 12 January 2021.

How to get adobe flash player