Click on ping > Check the results at the end if any packets are lost.

Check the second box that says Send only > 10 pings.

On the MAC Go to Spotlight > search for Network utility > select Ping tab > enter the IP address of the printer in the box.

Obtain the IP address of the printer by clicking on the Wireless icon on the printer.

Perform a ping test to check the connectivity: On the printer's control panel, press the Wireless button and the Information button at the same time.īoth a Network Configuration Page and a Wireless Network Test Report print.

Restart the wireless router, the printer, and the MAC.

Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.

In this case, contact your Internet service provider to assign different names to both the networks. If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network.So, the MAC should be on the 2.4GHz network. This printer supports only 2.4GHz network.Make sure the printer and the MAC are connected to the same wireless network.Let us try these steps:Ĭlick the Apple icon > About This Mac > Software Update and install any available update. According to the printer's EWS page, the Bonjour is enabled. How can I access wireless scanning functions again on my laptop? Welcome to the HP Support Community! I have tried both IPP and 9100 printing settings in the printer IP admin settings under 'network'. I updated the firmware to the printer (latest version on HP site) yesterday. My wife also has a macbook air (same as me) and can scan normally. I have uninstalled/re-installed the printer. I uninstalled some software and now cannot use the scanning function. I could previously use the scan functions from my same computer. Here's my computer not showing scan functions Here's what I see in my printer's IP settings via browser I get Bonjour-related errors during install In the printer IP settings, it says Bonjour is enabled I have uninstalled and re-installed the printer multiple times, both by manual (IP address) and HP easy start Business PCs, Workstations and Point of Sale SystemsĪfter uninstalling some software, it seems I uninstalled Bonjour or lost something, now my all-in-one won't let me scan.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.

Bonjour for mac sierra